1. Scope and contact
This policy explains withdrawal, returns, refunds and related cancellation procedures for products and
services purchased directly from Vulcan Alpha GmbH, including automotive components, merchandise,
engineering, consulting, 3D scanning and fitting services. It applies to customers worldwide, whether an
order is placed through our website, by email, telephone, social-media messaging or in person.
If you purchased from an independent dealer or distributor, contact that seller about withdrawal or
contractual defect remedies. Any rights you may have directly against us under applicable law or a separate
guarantee remain unaffected.
We are based in Germany and sell to both consumers and business customers. We ship within Germany and
internationally to destinations available at checkout or confirmed in an individual quotation. The available
destinations may vary by product.
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In this policy, "we", "us" and "our" mean Vulcan Alpha GmbH. Under German law, a consumer is a natural
person entering into a transaction predominantly for purposes outside their trade, business or independent
profession. Business customers act in the course of their commercial or independent professional activities.
Buying a motorsport product does not by itself make you a business customer. Any different classification
required by applicable mandatory law remains unaffected.
Our contracts are governed by German law, excluding the UN Convention on Contracts for the International
Sale of Goods. This choice does not deprive consumers of mandatory protections in their country of habitual
residence where those protections apply. This policy does not restrict mandatory rights concerning defective
goods, non-performance, termination or refunds.
Contact and return address:
Vulcan Alpha GmbH
Gottlieb-Daimler-Straße 12
53520 Meuspath
Germany
Email: [email protected]
Telephone: +49 2691 9353560
Commercial register: Amtsgericht Koblenz, HRB 30068
VAT identification number: DE366702606
Managing Directors: Mikhail Charoudin and Lapo Corenich
Email is the preferred channel for return and refund requests and can be sent at any time. We respond as
soon as reasonably practicable. You do not need to wait for a reply before exercising a statutory right or
meeting a return-dispatch deadline.
How to start a return
To withdraw from an eligible purchase, send us a clear withdrawal statement or use the online function
described in Section 2. You do not need to wait for our approval.
For faulty, damaged or incorrectly supplied goods, describe the problem and identify your purchase so we
can coordinate the appropriate remedy under Section 7.
For a return beyond your statutory or separately agreed rights, ask us to agree the return terms before
sending the goods. The rules below explain the applicable costs, dispatch deadlines and refunds.
Please include your name and order number, or other information that lets us identify your purchase. A
particular receipt or document is not required if the purchase can be established another way.
For a statutory withdrawal, the practical sequence is to send your clear statement, pack the goods securely
and dispatch them within the applicable return period, keeping evidence of dispatch. You do not need to
wait for our approval or a reply. For defect claims and discretionary returns, follow the separate processes
below.
2. Statutory right of withdrawal for consumers
The following withdrawal instructions apply to consumer distance contracts and contracts concluded away
from our business premises for which German law provides a right of withdrawal, subject to the exclusions
and expiry rules below. These rights are not restricted to deliveries within Germany. Any more favourable
mandatory rights under applicable law remain unaffected.
Eligible products
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Eligible purchases include standard catalogue components and merchandise, including discounted, sale and
clearance items. A reduced price does not by itself remove the statutory right of withdrawal. The goods
exclusions and the expiry rules for services and digital content are explained in Sections 5 and 6. The effect of
opening, handling or fitting goods is explained in Section 4.
Withdrawal period
You have the right to withdraw from an eligible contract within 14 days without giving a reason. The 14-day
periods in this policy are calendar-day periods, subject to statutory rules on calculating deadlines.
For a contract for goods, the period is 14 days from the day on which you, or a third party designated by you
other than the carrier, take physical possession of the goods. If several goods from one order are delivered
separately, the period runs from receipt of the last item. If a product is delivered in several lots or pieces, it
runs from receipt of the final lot or piece.
For a service contract, or a contract for digital content supplied without a physical medium, the period is 14
days from conclusion of the contract.
The withdrawal period does not begin before you have received the legally required withdrawal information.
Statutory rules concerning an extended period remain unaffected. You may also withdraw from an eligible
goods contract before delivery.
A binding distance contract does not lose its withdrawal right merely because you collect the goods from our
premises. A non-binding online reservation followed by a contract concluded at our premises is treated
differently. Where a withdrawal right applies, you may also exercise it by clearly telling us at collection that
you are withdrawing from the contract.
How to withdraw
Tell us clearly that you are withdrawing from the contract, using the contact details in Section 1. You may do
so, for example, by email, post or telephone. You may use the model form in Section 11, but this is optional.
For eligible contracts concluded through our online shop, you may also use the "Withdraw from contract"
function ("Vertrag widerrufen" on German-language pages), accessible through the prominently labelled link
in the website footer. After you identify yourself and the contract or relevant items and give an electronic
contact address, the "Confirm withdrawal" control ("Widerruf bestätigen") submits your notice. We will
promptly send an acknowledgement by email containing your notice and the date and time it was received.
An electronic acknowledgement confirms receipt of your statement. It does not create a right of withdrawal
where the law excludes one. A valid statutory withdrawal does not require our approval. If we consider that
the right does not apply, we will explain why.
It is sufficient to send your clear withdrawal statement before the withdrawal period expires. You do not
need our approval, a return authorisation number, photographs or a reason to exercise this right. An order
number is helpful but is not essential if we can otherwise identify the contract.
Simply refusing delivery or failing to collect a parcel does not, by itself, clearly communicate withdrawal.
Please send us a withdrawal statement.
3. Returning goods and receiving your refund
Return deadline and address
After withdrawing, send or hand back the goods to the return address in Section 1 without undue delay and
no later than 14 days after you inform us of your withdrawal. The deadline is met if you dispatch the goods
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before that period expires. If we have offered to collect the goods, you are not required to send them
yourself.
Please return the supplied accessories and components belonging to the withdrawn purchase. For a statutory
withdrawal, we bear the risk of accidental loss or damage during return transport. Please use suitable
protective packaging and keep evidence of dispatch. Tracking is recommended.
Any return reference or label we provide for a statutory withdrawal is optional. You may use another suitable
return method. Using our reference or label does not change the statutory deadlines.
Return costs
You bear the direct cost of returning goods following a change-of-mind withdrawal, provided we informed
you of that obligation before you became bound by your order or contract.
For goods that cannot normally be returned by post, such as certain large wings, splitters or complete aero
assemblies, we will provide the return-freight cost before you place a binding order. Where the cost cannot
reasonably be calculated in advance, we will provide a reasonable estimated maximum. The applicable
amount will appear in the product information, checkout or individual quotation and will be included in the
contract confirmation. We will not pass on return costs where the legally required advance information has
not been provided.
If an off-premises contract concerns goods delivered to your home when the contract was concluded and
those goods cannot normally be returned by post, we will collect them at our expense where German law
requires this.
The cost rules for defective, damaged or incorrectly supplied goods are set out in Section 7.
Refund timing and method
If you withdraw, we will reimburse the payments received for the withdrawn contract, including the cost of
the least expensive standard delivery option we offered, without undue delay and no later than 14 days after
we receive your withdrawal statement. Additional costs for a more expensive delivery option chosen by you
are not reimbursed.
For goods, we may withhold reimbursement until we receive the returned goods or you provide evidence
that you have sent them back, whichever happens first. This withholding right does not apply if we have
offered to collect the goods. Inspection does not create an additional refund period.
We will use the original payment method unless you expressly agree to another method that does not incur a
fee for you. We do not require you to accept store credit. We do not charge a restocking, administration or
payment-processing fee for a statutory withdrawal.
For discounted goods, the refund is based on the price actually paid. Your bank or payment provider may
need additional time to display a refund; this does not extend our obligation to make it on time.
Where a partial withdrawal is available and exercised, we refund the amount attributable to the withdrawn
items and any delivery charges that must be refunded by law. A delivery charge that would have been the
same for the retained items is not refunded merely because part of the order is returned.
Any lawful claim for diminished value or payment for services is subject to Sections 4 and 6.
4. Inspection and diminished value
Inspection before installation
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You may inspect goods to establish their nature, characteristics and functioning. Opening packaging or
handling a product does not automatically remove your statutory right of withdrawal. A statutory withdrawal
is not conditional on the goods being unused, being in their original packaging or having tags still attached.
The rules on diminished value below apply.
Appropriate inspection will normally include unpacking, visual examination, checking dimensions and
carefully comparing a protected part with your vehicle without fastening, modifying or using it. Before
drilling, bonding, painting or otherwise modifying a part, please check that it matches the agreed
specification. Contact us if you find a discrepancy.
For clothing, trying it on as you would in a shop is normally appropriate inspection. Please keep tags attached
where practicable; removed tags do not by themselves invalidate a statutory withdrawal.
Handling that may reduce value
You are liable for diminished value only where it results from handling beyond what is necessary for that
inspection and we provided the required withdrawal information.
Depending on the circumstances, installation or fastening marks, road or track use, drilling, cutting, trimming,
sanding, painting, bonding, damaged surfaces or missing supplied components may cause recoverable
diminished value. Installation does not automatically make a product non-returnable. Removing a protective
film is not automatically excessive handling if it is necessary for proper inspection.
How we assess a claim
We assess the actual loss caused by handling beyond necessary inspection, taking the remaining value of the
goods into account. The fact that an item can no longer be sold as new does not, by itself, establish that its
entire value has been lost. We do not apply an automatic percentage deduction.
We document the condition of returned goods and provide the reason, supporting information and
calculation for any diminished-value amount we claim or lawfully deduct. Any amount not lawfully withheld
or set off must be refunded within the deadlines in Section 3; this assessment does not create an additional
refund period.
Please pack returned goods securely, protecting carbon edges, painted surfaces and mounting points.
Original protective packaging or a suitable equivalent can help prevent damage.
Identity of returned goods
We may compare returned goods, product identifiers and supplied components with our supply records. If
an item appears different from the one supplied for the relevant purchase, we will explain the discrepancy
and give you a reasonable opportunity to clarify it. Returning an unrelated or substituted item does not fulfil
the obligation to return the goods purchased from us.
This does not limit a valid claim that we originally supplied the wrong item. An identity check does not create
an additional refund period or justify withholding an amount that is legally due. Any return or collection of an
item that does not belong to the purchase will be coordinated with you; charges are limited to agreed or
legally recoverable amounts.
5. Custom goods and other exclusions
Under section 312g(2)(1) of the German Civil Code, the statutory withdrawal right does not apply to goods
that are not prefabricated and whose manufacture is determined by your individual selection or
specification, or goods clearly tailored to your personal requirements.
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Examples may include a component manufactured to your individual dimensions, angles or mounting
positions; bespoke geometry developed from a scan of your particular vehicle; a non-standard lay-up
developed for your project; or a product personalised with your name, number, logo or artwork, where the
statutory conditions are met. We will identify an applicable exclusion before you become bound by your
order or contract.
The labels "made to order", "special order" or "motorsport use" do not by themselves create an exclusion. A
standard catalogue product is not excluded merely because we manufacture or obtain it after receiving your
order. Selecting a standard catalogue option does not, by itself, remove your withdrawal right. Production as
a one-off or in a small batch is not enough on its own to establish the exclusion.
Where the statutory custom-goods exclusion applies, it applies from conclusion of the contract, regardless of
whether manufacture has started. The presence of a custom item in an order does not by itself exclude
withdrawal for other eligible items. Your rights concerning defects, incorrect supply, non-performance and
any separate statutory termination right remain unaffected.
Other goods exclusions where applicable
If we supply sealed goods that are genuinely unsuitable for return for health-protection or hygiene reasons,
the statutory withdrawal right is excluded if their seal is removed after delivery. An ordinary protective seal,
ordinary clothing or merchandise does not fall within this exclusion merely because it has been opened or
tried on.
The statutory exclusion also applies to goods that, after delivery, have by their nature been inseparably
mixed with other goods. Merely opening a container or fitting a removable component does not by itself
establish that exclusion. We provide the required information about any applicable exclusion or early loss of
the right before you submit a binding order or other binding contractual declaration. Defect rights remain
unaffected.
6. Services and digital content
Starting services during the withdrawal period
For services such as consulting, engineering, scanning or fitting, we will obtain your express request before
starting during an applicable withdrawal period. For an off-premises contract, that request must be given on
a durable medium, such as email.
If you exercise a valid withdrawal after performance has begun, you must pay a proportionate amount for
the service supplied up to your withdrawal only where the statutory conditions are met, including your
express early-start request and our required advance information. The amount is calculated against the
agreed total service price; if that price is excessive, the market value of the work performed is used.
For a paid service, the withdrawal right expires upon full performance only if, before work began, you
expressly agreed to early performance and acknowledged that full performance would end the right, with
any required durable-medium formalities met. Merely accepting this policy or paying a deposit does not
replace those declarations.
This section does not remove separate statutory rights to terminate a service or work contract.
Separately supplied digital content
If a contract is specifically for digital content supplied without a physical medium, the applicable 14-day
withdrawal period runs from conclusion of the contract. For paid digital content, the right ends upon
commencement of supply only after you expressly consent to supply during the withdrawal period,
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acknowledge the resulting loss of the right, and receive the legally required contract confirmation recording
those declarations.
Where those conditions are not met, the right remains subject to the applicable statutory withdrawal period,
including any extension required by law. If you validly withdraw under German law, we do not charge
compensation for digital content supplied before withdrawal. Sending the results of an engineering or
scanning service electronically does not by itself make the entire contract a digital-content contract.
7. Damaged goods and claims for defects
A claim about defective, damaged, missing or incorrectly supplied goods is separate from a change-of-mind
withdrawal. The 14-day withdrawal deadline, custom-goods exclusion and absence of voluntary returns do
not remove your statutory rights concerning such problems.
Please contact [email protected] with information identifying your purchase and describing the
problem. Photographs, the product identification and delivery details can help us investigate. Keep packaging
where practicable and make the affected goods reasonably available for inspection. These requests do not
make a consumer claim dependent on original packaging or a particular form of evidence.
Under German sales law, a consumer may initially choose repair or replacement, subject to the statutory
limits, including impossibility and disproportionate cost. Any remedy must be provided within a reasonable
period and without significant inconvenience. Price reduction, termination and refund, damages or other
remedies are available where their legal conditions are met. Any applicable mandatory right to reject goods
or obtain an immediate refund remains unaffected.
We bear the necessary costs of a valid statutory remedy, including transport, labour and materials, and
removal and refitting where the law requires. Consumers may request an advance for necessary costs they
would otherwise incur and which we must bear. Please contact us before arranging freight or third-party
work so we can organise an appropriate remedy; this does not restrict rights to act without prior approval
where the law permits.
Statutory limitation periods apply. For new consumer goods under German law, claims for defects are
normally subject to a two-year period from delivery, with statutory extensions and other exceptions. For
consumer sales contracts concluded on or after 31 July 2026, a repair provided as a statutory remedy
extends the original limitation period once by 12 months. Before providing the remedy, we will inform you of
your repair-or-replacement choice and that extension.
For consumer sales under German law, a lack of conformity appearing within one year after risk passes to
you, normally on delivery, is presumed to have existed at that time, unless that presumption is incompatible
with the nature of the goods or the defect. Other applicable statutory presumptions remain unaffected.
Normal wear, accidental damage and damage caused by incorrect installation, misuse or operation outside
the agreed specification do not themselves establish a defect for which we are responsible. However, using a
product for its agreed motorsport purpose does not automatically invalidate defect rights. We assess
causation and the agreed product requirements.
Please report visible transport damage promptly and, where possible, ask the carrier to record it. A consumer
does not lose statutory rights solely by signing for delivery or failing to report damage immediately. We do
not impose an additional short reporting deadline on consumer defect claims; the applicable statutory
periods remain in force. Commercial inspection and notification duties are explained in Section 8.
Any separate commercial guarantee offered by us or a manufacturer has its own terms and supplements
your statutory rights. This policy does not create a separate commercial guarantee or durability promise.
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8. Exchanges discretionary returns and business purchases
Business customers do not have the German statutory consumer withdrawal right. There is also no general
German statutory change-of-mind return right for a contract concluded at our premises.
If you order for a business, please provide the business details and any applicable VAT identification number.
These details assist administration but do not alone determine your legal status. Specifically agreed terms,
including a valid dealer or distribution agreement, apply to the extent relevant and permitted by law.
Discretionary returns and holiday purchases
We offer no general additional voluntary return or exchange period. Any cancellation, return or exchange
beyond your statutory or separately agreed rights requires our express agreement. Email is sufficient.
There is no automatic extended return period for holiday or gift purchases. Any expressly advertised or
separately agreed extension applies on its stated terms and does not reduce your statutory rights.
Any discretionary acceptance will set out the eligible items, return deadline, required condition, transport
arrangements, allocation of transport costs and risk, and any agreed handling or restocking charge before
you send the goods. The agreement will also specify whether reimbursement is by refund or credit and when
it is due. Requirements for unused condition, original packaging, a return reference or prior authorisation
may apply to such discretionary returns only as agreed. They do not restrict statutory withdrawal or defect
rights.
Sending goods to us without a required discretionary-return agreement does not itself create a right to a
refund. This does not apply to goods returned in exercise of an existing statutory or contractual right.
Exchanges
Change-of-mind exchanges, such as for a different size or specification, require our agreement and are
subject to availability and any agreed price or shipping adjustment. Alternatively, you may exercise an
applicable withdrawal right and place a separate new order. Replacement of defective or incorrectly supplied
goods is governed by your rights under Section 7 and is not a discretionary exchange.
Late or otherwise noncompliant returns
If your withdrawal statement is sent after the applicable withdrawal period has expired, or a request is made
after an agreed additional return period has expired, we may decline a change-of-mind return unless another
statutory or contractual right applies or we expressly agree to accept it.
If you validly withdraw in time, late dispatch of the goods does not by itself invalidate the withdrawal. The
refund-withholding rules in Section 3 and any other lawful remedies apply. Goods dispatched within the
return deadline are not late merely because they reach us afterwards. Any diminished value is assessed
under Section 4.
Where no statutory or contractual return right applies, or a discretionary return does not meet the agreed
terms, we may decline the discretionary return. We will explain why and contact you about collection or
return delivery of goods already sent to us. Any related charge is limited to an agreed or legally recoverable
amount.
Commercial inspection and notification duties
Where a purchase is a commercial transaction for both parties within section 377 of the German Commercial
Code, the buyer must inspect the goods promptly after delivery insofar as practicable in the ordinary course
of business and notify us promptly of any discoverable defect. Hidden defects must be notified promptly
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after discovery. Timely dispatch of the notice is sufficient. The statutory consequences and exceptions apply;
we cannot rely on this provision where we fraudulently concealed a defect.
These provisions do not restrict statutory defect claims, other mandatory rights or return rights already
agreed for your order. Mandatory rights applicable to a business buyer under another country's law also
remain unaffected.
9. Order changes deposits and collection
Changes and cancellation
Please contact us promptly if you wish to change specifications, quantities or delivery arrangements. Changes
to an accepted order require agreement and may affect the price or delivery schedule. Any applicable
statutory right to withdraw or terminate remains available.
Where there is no applicable withdrawal or termination right, we are not obliged to accept a cancellation. If
we agree to one, we will explain and agree any cancellation terms.
Where statutory termination rules apply, including to certain contracts for individually manufactured goods
or work, any payment due is calculated under those rules, taking account of saved expenses and alternative
earnings where required. The absence of a custom-goods withdrawal right does not itself make a deposit
non-refundable.
Deposits and other advance payments are credited against amounts lawfully due. Any excess is refunded. No
cancellation charge applies merely because you exercise a valid statutory withdrawal right.
Collection and failed delivery
We will notify you when goods are ready for collection and provide the collection arrangements. Please
contact us if you cannot collect by an agreed date or if delivery arrangements need to change.
Failure to collect or accept delivery does not automatically cancel your contract or constitute a withdrawal
statement. Where appropriate, we may set a reasonable final deadline and exercise remedies available
under applicable law. Any claim for storage costs, additional delivery costs or other losses is limited to
amounts lawfully recoverable from you, accounting for avoided costs and other required credits.
A valid statutory withdrawal remains governed by Sections 2 and 3. We do not charge a penalty for exercising
that right. Payments are credited against amounts legally due, and any balance is refunded.
10. International returns
Unless we give you a different authorised address, returns are sent to Germany at the address in Section 1.
Contact us promptly if customs documentation or freight coordination is needed. Seeking instructions does
not suspend the withdrawal or dispatch deadlines, and our approval is not a condition of a statutory
withdrawal.
For returns from outside the EU customs territory, provide accurate customs declarations, a description of
the goods, the return reason and the original invoice reference. Include invoice copies and export
information where required. Identify the shipment as returned goods only where that description is correct.
Please do not declare a false value or describe the shipment as a gift. We will provide reasonably necessary
information to support lawful returned-goods processing. Customs documentation does not shift to you
costs that we must bear for a statutory defect remedy under Section 7.
Import duties, taxes or carrier charges paid independently to an authority or third party, and not collected by
or on our behalf, are generally not part of the payments we receive. Any available refund may need to be
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requested from the relevant authority or recipient. We refund amounts collected by or on our behalf where
required by law. This does not limit any other statutory right to reimbursement by us.
Any request to reimburse additional customs or clearance costs will be limited to documented amounts for
which you are legally responsible. We do not make a blanket deduction of international handling charges
from statutory refunds.
We refund in the original transaction currency. Currency-conversion differences or independent bank
charges are outside our control; this does not affect any amount we are legally required to reimburse.
Shipments and payments must comply with applicable sanctions and import or export restrictions. If a
restriction affects a return or refund, contact us so we can establish a lawful procedure. The existence of a
restriction does not automatically extinguish statutory claims.